Fix Video Playback Freezes on Windows 10: If you have recently upgraded to Windows 10 then you may be aware of the issue where video playback freezes but the sound keeps going and video skips to keep up with the audio. Sometime this will crash the media player sometimes it doesn’t but this sure is an annoying issue. Whenever you play any video with any extension such as mp4, mkv, mov, etc the video seems to freeze for few seconds but the audio continues to play, then don’t worry as today we are going to see how to fix this issue.

Fix Video Playback Freezes on Windows 10

create a restore point  just in case something goes wrong.

Method 1: Create a New Administrator Account

1.Press Windows Key + I to open Settings and then click Accounts.

2.Click on Family & other people tab in the left-hand menu and click Add someone else to this PC under Other people.

3.Click I don’t have this person’s sign-in information at the bottom.

4.Select Add a user without a Microsoft account at the bottom.

5.Now type the username and password for the new account and click Next.

6.Once the account is created you will be taken back to Accounts screen, from there click on Change account type.

7.When the pop-up window appears, change the Account type to Administrator and click OK.

Once you have signed in with the other administrator account, delete the original account where you were having video freezing issues and create a new user account.

Method 2: Update Display Drivers

1.Press Windows Key + R then type “devmgmt.msc” (without quotes) and hit enter to open Device Manager.

2.Next, expand Display adapters and right-click on your Nvidia Graphic Card and select Enable.

3.Once you have done this again right-click on your graphic card and select “Update Driver Software.

4.Select “Search automatically for updated driver software” and let it finish the process.

5.If the above step was able to fix your problem then very good, if not then continue.

6.Again select “Update Driver Software” but this time on the next screen select “Browse my computer for driver software.

7.Now select “Let me pick from a list of available drivers on my computer.”

8.Finally, select the compatible driver from the list for your Nvidia Graphic Card and click Next.

9.Let the above process finish and restart your PC to save changes. See if you’re able to Fix Video Playback Freezes on Windows 10, if not then continue.

Method 3: Install Graphic Drivers in Compatibility Mode

1.Download the latest drivers from the manufacturer’s website.

2.Right-click on the setup file you just download and select Properties.

3.Switch to Compatibility tab and checkmark “Run this program in compatibility mode for” then select your previous Windows version from the drop-down.

4.Double-click on the setup file to continue with the installation.

5.Reboot your PC to save changes.

Method 4: Change Audio Sample Rate

1.Right-click on the Volume icon then click on Playback Devices.

2.Double-click on Speakers (default) or right-click on it and select Properties.

3.Now switch to Advanced tab then under Default Format select Sample Rate to “24 bit, 96000 Hz (Studio Quality)” from the drop-down.

4.Click Apply followed by OK.

5.Reboot your PC to save Changes and see if you’re able to Fix Video Playback Freezes on Windows 10 issue.

Method 5: Temporarily Disable Battery from the Device Manager

1.Press Windows Key + R then type devmgmt.msc and hit Enter.

2.Expand Batteries then right-click on your battery, in this case, it will be “Microsoft ACPI-Compliant Control Method Battery” and select Disable device.

3.See if you’re able to Fix Video Playback Freezes on Windows 10 issue.

4.If you’re able to fix the issue then you need to replace your laptop battery.

Note: Also try to completely remove battery then power ON using just the AC power from the cord. See if you’re able to fix the issue.


  • Fix Desktop Background Changes Automatically in Windows 10
  • Fix Thumbnail Previews not showing in Windows 10
  • Remove Send a Smile button from Internet Explorer
  • Fix Windows Media Player Media library is corrupted error

That’s it you have successfully Fix Video Playback Freezes on Windows 10 but if you still have any queries regarding this post then feel free to ask them in the comment’s section.